SERVICE
OT Incident Response
When an active incident threatens operational technology, our team contains the threat, coordinates with engineering and operations, and works to safely restore production — without compromising safety or evidence.
What is OT incident response?
OT incident response is the process of detecting, containing, investigating, and recovering from a cybersecurity incident affecting operational technology — industrial control systems, SCADA, and the engineering environment that supports them — in a way that accounts for safety and process continuity, not just IT eradication.
How is OT incident response different from IT incident response?
IT incident response typically isolates or reimages affected systems immediately. OT incident response has to weigh every containment action against what a live physical process can safely tolerate, involve engineering and operations teams in real time, and account for evidence sources — like PLC logic and engineering workstation files — that standard IT tooling doesn't capture.
WHAT THIS SERVICE IS
OT Incident Response is hands-on, on-demand support during an active cyber incident affecting industrial control systems, SCADA, or the engineering environment that supports them.
We work alongside your internal IT, OT, and engineering teams — not around them — because effective OT response depends on people who understand the process, not just the network.
WHEN ORGANIZATIONS NEED IT
- Engineering workstation compromise
- SCADA server compromise
- Ransomware affecting OT-supporting systems
- Suspicious PLC or control logic change
- Compromised vendor remote access session
- Historian compromise
- Lateral movement observed between IT and OT networks
WHAT OTR³ PROVIDES
- Rapid remote or onsite engagement to scope and contain the incident
- Coordination with your engineering and operations teams to protect safety and production continuity
- Evidence preservation across engineering workstations, servers, and network traffic
- Containment actions that account for process and safety dependencies, not just IT isolation
- A clear, prioritized path from containment to recovery
OT-SPECIFIC CONSIDERATIONS
In IT environments, isolating a compromised host is usually straightforward. In OT, the same action can interrupt a live industrial process — so every containment decision is made in coordination with your operations and engineering teams, not unilaterally.
Evidence in OT environments often lives in places IT responders don't typically look: engineering workstation project files, PLC logic backups, historian data, and vendor remote-access logs. Preserving it correctly matters for both root-cause analysis and any downstream investigation.
ENGAGEMENT PROCESS
- 1
Engage
You contact OTR³ and describe what's been observed. We begin scoping the incident immediately.
- 2
Triage & Scope
We work with your team to understand what's affected, what's still running safely, and what needs to be contained first.
- 3
Contain
Containment actions are sequenced with your engineering and operations teams to protect safety and production continuity.
- 4
Investigate
We establish root cause and scope across engineering workstations, servers, and OT network traffic.
- 5
Recover
We support a safe, verified return to normal operations, handing off into Industrial Cyber Recovery where needed.
- 6
Debrief
We document what happened and what to improve, feeding directly into your resilience planning.
DELIVERABLES
- Incident timeline and scope summary
- Containment and eradication actions taken
- Evidence preserved for further investigation, if required
- Recovery recommendations and next steps
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Learn MoreIndustrial Cyber Recovery
Full-scope recovery for industrial control systems following a cyber incident.
Learn MoreReady to talk to OTR³?
Active incident or planning ahead — reach out and we'll point you to the right engagement.