SERVICE
OT Incident Response
When an active incident threatens operational technology, our team contains the threat, coordinates with engineering and operations, and works to safely restore production — without compromising safety or evidence.
WHAT THIS SERVICE IS
OT Incident Response is hands-on, on-demand support during an active cyber incident affecting industrial control systems, SCADA, or the engineering environment that supports them.
We work alongside your internal IT, OT, and engineering teams — not around them — because effective OT response depends on people who understand the process, not just the network.
WHEN ORGANIZATIONS NEED IT
- Engineering workstation compromise
- SCADA server compromise
- Ransomware affecting OT-supporting systems
- Suspicious PLC or control logic change
- Compromised vendor remote access session
- Historian compromise
- Lateral movement observed between IT and OT networks
WHAT OTR³ PROVIDES
- Rapid remote or onsite engagement to scope and contain the incident
- Coordination with your engineering and operations teams to protect safety and production continuity
- Evidence preservation across engineering workstations, servers, and network traffic
- Containment actions that account for process and safety dependencies, not just IT isolation
- A clear, prioritized path from containment to recovery
OT-SPECIFIC CONSIDERATIONS
In IT environments, isolating a compromised host is usually straightforward. In OT, the same action can interrupt a live industrial process — so every containment decision is made in coordination with your operations and engineering teams, not unilaterally.
Evidence in OT environments often lives in places IT responders don't typically look: engineering workstation project files, PLC logic backups, historian data, and vendor remote-access logs. Preserving it correctly matters for both root-cause analysis and any downstream investigation.
ENGAGEMENT PROCESS
- 1
Engage
You contact OTR³ and describe what's been observed. We begin scoping the incident immediately.
- 2
Triage & Scope
We work with your team to understand what's affected, what's still running safely, and what needs to be contained first.
- 3
Contain
Containment actions are sequenced with your engineering and operations teams to protect safety and production continuity.
- 4
Investigate
We establish root cause and scope across engineering workstations, servers, and OT network traffic.
- 5
Recover
We support a safe, verified return to normal operations, handing off into Industrial Cyber Recovery where needed.
- 6
Debrief
We document what happened and what to improve, feeding directly into your resilience planning.
DELIVERABLES
- Incident timeline and scope summary
- Containment and eradication actions taken
- Evidence preserved for further investigation, if required
- Recovery recommendations and next steps
RELATED SERVICES
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Learn MoreIndustrial Cyber Recovery
Full-scope recovery for industrial control systems following a cyber incident.
Learn MoreReady to talk to OTR³?
Active incident or planning ahead — reach out and we'll point you to the right engagement.