SERVICE
Incident Response Retainers
Establish access to OTR³ before you need it — so response begins with a team that already understands your environment, not one meeting it for the first time mid-incident.
WHAT THIS SERVICE IS
An OTR³ retainer is an ongoing arrangement that gives your organization priority access to our OT incident response team, along with the preparation work that makes an eventual response faster and more effective.
Rather than starting from zero when an incident occurs, a retainer means we've already invested time understanding your environment, your systems, and your team.
WHEN ORGANIZATIONS NEED IT
- Organizations without in-house OT incident response capability
- Organizations that want a pre-vetted response partner rather than searching under pressure during an incident
- Organizations building out a broader OT security and resilience program
- Organizations that want response preparedness integrated with tabletop exercises and readiness assessments
WHAT OTR³ PROVIDES
- Priority access to OTR³ for incident engagement
- Pre-incident familiarization with your environment, architecture, and key contacts
- Readiness sessions to keep your team and our understanding of your environment current
- Integration with tabletop exercises and readiness assessments
- Optional onsite support availability
OT-SPECIFIC CONSIDERATIONS
The value of a retainer in OT is largely in the preparation, not just the promise of access. Understanding your control system architecture, safety dependencies, and key personnel before an incident meaningfully shortens the time it takes to respond effectively when one occurs.
WHY ESTABLISH A RETAINER BEFORE AN INCIDENT?
Response speed in OT isn't just about how fast a team can be reached — it's about how much time is lost while that team learns your environment from scratch. A retainer removes that lag.
It also means incident response isn't the first conversation you're having with OTR³. Readiness sessions, tabletop exercises, and familiarization work mean the relationship — and our understanding of your environment — is already established when it matters most.
ENGAGEMENT PROCESS
- 1
Scope
We discuss your environment, existing capabilities, and what a retainer should cover.
- 2
Onboard
We build familiarity with your architecture, systems, and key contacts ahead of any incident.
- 3
Maintain Readiness
Periodic readiness sessions, and optional integration with tabletops and assessments, keep the relationship current.
- 4
Respond
When an incident occurs, engagement begins with a team that already understands your environment.
DELIVERABLES
- Documented environment familiarization
- Defined engagement and escalation process
- Ongoing readiness touchpoints
RELATED SERVICES
Incident Readiness Assessments
Identify risk, validate controls and strengthen your operational resilience.
Learn MoreOT Tabletop Exercises
Realistic OT/IT scenarios to test plans, people and decision-making.
Learn MoreOT Incident Response
Rapid containment and expert-led response to minimize impact and restore operations.
Learn MoreReady to talk to OTR³?
Active incident or planning ahead — reach out and we'll point you to the right engagement.